Scott Hembrough, the President of Hembrough Business Systems, has been in the car business since 1970 as a car jockey, service advisor, service manager, salesperson, sales manager, general manager and eventually a dealer principal. He has been that 8 car/mo. salesperson and that 45 cars/mo. salesperson. In 1985 he began Hembrough Business Systems taking his successes – his strengths – and successful training techniques on the road.
Scott’s commitment to every customer, leadership skills along with his superior training techniques have created superior successes for his customers. “Over the years I have worked in large dealerships, small dealerships but they all had one thing in common. Each and every person was an individual and wanted to be treated that way. My largest successes I believe are achieved because of my “hands on approach – working One-on-One” with my clients. I feel there is a place for DVD training and On-Line Inter-active training yet the biggest results overwhelmingly come from working “One-on-One” with manager’s, salesperson, service advisors or BDC representatives.”
Along with working with the people individually, DVD’s cannot examine the processes that are in place or maybe not even in place. In many situations we unknowingly have allowed processes to inhibit the successes of our people and looking below the surface many times can increase successes vastly.
Zig Ziglar said it best: “If you’re sick and tired of getting what you are getting you have to change what you are doing, because what you are doing is getting you what you are getting”. We examine what you are doing and create a “Road Map” to get you where you want to go. We work individually with your people to help them “want” to get there. We preach to our salespeople to “build rapport”, take that “wall down” before you really try selling something. Isn’t it the same with your people? Until that wall comes down are they really going to care? Are they really going to listen? Are they really going to act on the information shared?